Contact & Support
Last updated June 2026
We're a small team based in the UK. The fastest way to reach us is by email — please pick the category that matches your issue so we can route it correctly.
Request A Whippy is a platform that connects customers with independent ice cream van vendors. Request A Whippy does not prepare, sell, store, or supply food. Food and drink are supplied directly by independent vendors.
General support email: hello@requestawhippy.online
Booking issue
Problems with placing, accepting or completing a booking? Include your booking reference and a short description of what happened. Email booking support.
Refund review request
To request a review of a £50 Booking Confirmation Payment, include your booking reference and the reason for the request. See our Booking Confirmation Payment & Refund Policy. Email refund team.
Vendor no-show or cancellation
If your accepted vendor did not arrive or cancelled at short notice, report it with your booking reference and the time of the event. Report vendor issue.
Report a fake or abusive request (vendors)
Vendors can report suspected fake bookings, abusive customers or repeated no-shows. Please include the request/booking reference and any relevant details. Report a request.
Allergen or food safety concern
Food is supplied directly by the independent vendor. For urgent food safety concerns please also contact the vendor directly and your local authority. See our Allergen & Food Safety Notice. Email safety team.
Vendor onboarding & help
New vendor questions, document uploads, or help getting verified. Email vendor support.
Privacy or data request
Request a copy of your data, ask us to delete your account, or any other privacy request. See our Privacy Policy. Email privacy team.
General support
Anything else? Email us and we’ll route your message to the right person.
Response times
We aim to respond within 2 working days. During launch periods or weekends, responses may take a little longer.